Become a Carer
Help Center
Hi , welcome to our help center
Owner
Carer
Other Questions
Booking
How to Edit Service Dates on Floofy
How do I rebook with a carer?
How do I contact a carer?
How to View and Manage Requests on Your Floofy Account
How do I review my carer after a stay on Floofy?
Show More
Getting Started
How do I unsubscribe from Floofy emails?
Why am I getting an error when I try to add my phone number?
Is Floofy free?
How do I sign up?
What web browsers can I use on Floofy?
Show More
Finding a Carer
How long does the carer’s rate cover?
How do I find a pet carer for my pet?
What services do carers offer?
Do you accept cats and other animals?
How do you check carers?
Show More
Account and Profile
What are favourites and how do I manage them?
How do I exercise my rights under GDPR?
Feedback Feature for Carers
How do I reactivate my Floofy account?
How do I log in to my account?
Show More
Payments
How do I add, edit, or remove a credit card from my account?
When will I be charged for a service?
How much does it cost to book a pet carer?
How Do I Review My Payments for Bookings?
How do I pay for a booking?
Show More
Trust and Safety
What Information Does Floofy Share?
How to Stay Safe on Floofy
Keeping Your Account Secure
What Should I Do If I Feel Uncomfortable?
How Can I Ensure a Safe, Stress-Free Stay?
Show More
Explore
Saved
Profile